Frequently Asked Questions
Do you support customization or ODM services?
Yes. we offer co-design under NDA including frame dimensions, controllers, firmware, finishes, and packaging. DFM/DFX feedback is provided within 48h.
What is the typical lead time for production?
First orders typically take 30 to 35 days for tooling and packaging setup. Repeat orders are fulfilled within 25 to 30 days.
What kind of warranty is provided?
We offer a standard 2 to 5 years warranty (varying between electronics and steel parts). Terms are confirmed on the PI and QC plan.
Can I request a sample before placing a bulk order?
Absolutely. We support trial samples to check fit, finish, and function prior to mass production.
How is product quality controlled?
We utilize a full IQC-IPQC-OQC system, 100% function tests, load and aging tests, and noise checks (<50 dB) with traceable lot codes.
How do you handle after-sales support?
Free replacements are shipped with your next order for verified issues. We also recommend 2-5% spare kits per batch for immediate service.